Expert Help,
Always Ready
Choose the channel that fits your workflow. Our clinical support specialists are standing by.
Phone Support
Speak directly with a clinical workflow specialist for immediate assistance and troubleshooting.
Submit a Ticket
For complex issues requiring detailed investigation and documented, step-by-step resolution.
Clear Answers to
Common Doubts
How accurate are the diagnostic test results?
Our diagnostic algorithms maintain a 99.8% accuracy rate, continuously validated against clinical gold standards and peer-reviewed datasets.
What are the standard turnaround times for reports?
Standard reports are generated within 2-4 hours of data submission. Urgent flagged cases are prioritized and typically processed within 30 minutes.
Is the platform fully HIPAA compliant?
Yes, our entire infrastructure is HIPAA compliant. All patient data is end-to-end encrypted both in transit and at rest, ensuring complete confidentiality.
Can I integrate these results with our existing EHR?
Absolutely. We support seamless integration with major EHR systems via HL7 and FHIR protocols to streamline your clinical workflow.
How do I securely share reports with referred specialists?
You can generate secure, time-expiring access links directly from the patient dashboard, requiring multi-factor authentication for external viewers.
Still Need Help?
If you couldn't find the answer you were looking for, our clinical support team is ready to assist you directly.
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